Ask Away!

Order and Delivery Questions

What are the delivery options and costs?

Help! There is a problem with my order! What do I do?

I haven't received my order, what has happened?

Do you have a Royal Mail delivery option?

When will my order arrive? How do I track it?

What is Food Circle all about?

What is surplus food?

If you are here to tackle food waste and protect the environment, why don't you sell all of your products as cheaply as possible?

Do you actually help to protect the environment? And if so, how do you?

Why are you able to sell at such a big discount? And why aren't these products always sold at this price?

Food Circle? Infinity sign? What is that name all about?

These products are normally expensive, what's the catch? Is there something wrong with them?

Website questions

Why are there limits on how many of each item I can add to my basket?

How do I find the best deals on your website?

How do I find out the Best Before Date of a product?

I have been earning Club Food Circle loyalty points, what do they do and how do I access them?

Products and Pricing

Do you have any discount codes?

Why are my favourite products not always in stock?

Why can the same product be on sale at two different prices during a short period of time?

Do you sell products past their Best Before Date?

What products do you sell?