Due to the current COVID-19 restrictions, we are unable to assure international customers that deliveries will reach you within the usual expected timeframe. Unfortunately, we are seeing delays of several days on orders being sent to the Channel Islands. Unfortunately we are unable to take responsibility for any unexpected delays at this time. We appreciate your understanding and patience on this matter.
Delivery Options & Prices
Orders under £45 in value:
- Hermes standard delivery (Signature required) - £7.75
- Hermes standard delivery (No signature required) - £7.50
Orders £45 or over in value:
- Hermes standard delivery (Signature required) - £0.25
- Hermes standard delivery (No signature required) - FREE
"Signature required" services - require somebody to sign for the parcel. If nobody is present, the courier may attempt to leave the parcel with a neighbour. You can divert to a neighbour by entering your tracking number into the Hermes tracking website (Click here)
"No Signature required" services - do not require somebody to sign for the parcel. If nobody is present, the courier may attempt to leave the parcel with a neighbour, or in a safe place. You can divert to a neighbour or your preferred safe place by entering your tracking number into the Hermes tracking website (Click here)
In both instances, it is recommended that if you are unlikely to be in at the time of delivery, you enter special delivery instructions before you reach the checkout. If they are not entered, or if no delivery preferences are submitted via the Hermes tracking website, we cannot guarantee your delivery driver will leave your parcel in the most appropriate safe place or with your preferred neighbour.
Please take note of the COVID-19 notice further up this page, as this currently overrides the information below.
Hermes deliver Monday to Saturday between 7am and 9pm. Your tracking page will be updated on the day of delivery with an estimated delivery window.
Deliveries to the Channel Islands typically take longer than UK deliveries. Please allow 7-10 days from dispatch for your order to arrive. If you have not received your order by then, please contact us so that we can chase it up.
Orders placed before 2pm on weekdays will, in most cases, be dispatched the same day. Orders placed after 2pm may be dispatched the following working day.
Orders placed on a Friday after 2pm will, in most cases, be dispatched on the next working day (Monday).
Orders placed over the weekend or on a Bank Holiday will be dispatched on the next working day (working days do not include Saturday).