Delivery Options and Prices
We offer numerous delivery options at checkout, as follows (orders up to 15kg):
- Hermes standard delivery (3-4 working days) - £3.25 (no signature required)*, £3.50 (signed for), Free (on orders over £25)
- Yodel next working day delivery (Signature required) - £4.50
- DHL Parcels UK next working day (Signature required) - £5.25
*If you select the "No signature required" service, we strongly advise that you enter special delivery instructions when prompted in the "Basket" section, as these services allow the courier to leave your parcel in a "safe place". If no special instructions are provided it will be down to the courier's discretion as to where to leave the parcel, and we cannot guarantee it will be left in the most suitable or practical location.
If you select a "Signed for"/Signature Required option, please ensure that someone is at home in order to guarantee delivery. If the courier is unable to obtain a signature from your household, they may deliver to a neighbour.
If you select a Hermes service, they will make a maximum of 3 unsuccessful delivery attempts before the parcel is returned to us. Please keep an eye on tracking to avoid returns (more info below).
For orders over 15kg (including allowance for packaging), there are several options at checkout from Yodel and DHL Parcels UK, starting at £4.60.
Dispatch and Lead Times
Orders placed before 2pm on weekdays will, in most cases, be dispatched the same day. Orders placed after 2pm may be dispatched the following working day.
Orders placed on a Friday after 2pm will, in most cases, be dispatched on the next working day (Monday).
Orders placed over the weekend or on a Bank Holiday will be dispatched on the next working day (working days do not include Saturday).
If you place an order on a Friday, and wish to receive it specifically on Saturday, the best option is to select the Yodel Xpress Next Working Day option, which includes Saturday delivery. We are unable to offer a Saturday DHL Parcels UK delivery option at this time, so orders dispatched on a Friday with this option will be delivered on Monday.
Remote & offshore parts of the UK
Delivery timescales and costs may vary for Channel Islands and offshore/remote parts of the UK (includes Northern Ireland, Scottish Highlands & Islands, Isles of Scilly, Isle of Wight and Isle of Man). If you live in any of these areas, delivery lead times may be longer than what is stated at check out. If you need to know when your order will arrive, contact us and we will inform you of the likely timescales.
Unfortunately at this time we are unable to offer delivery to BFPO addresses.
When your order is dispatched, you will receive an automated email and/or SMS confirmation. Emails will include a link to "View your order & tracking details". Clicking on this link will take you to your order confirmation page, where you will find a tracking number.
Clicking on this tracking number will take you to our distribution partner's tracking site, from which you can track the journey of your parcel.
We would advise also copying and pasting your tracking number into the relevant courier's tracking site, as this often provides more detail, and may provide further options for your delivery (e.g. choosing a designated neighbour/safe place for your parcel). The tracking websites for each of our courier partners are linked below:
Each carrier will provide a delivery window on the day of delivery. The size of this window, and the detail you receive, can vary based on the courier.
What if I'm not going to be home?
If you are not going to be at home, we strongly advise that you use the Special Delivery Instructions box before checkout to inform us of your preferences (i.e. to leave with a specific neighbour or in a safe place (non-signed for services)).
We cannot always guarantee that our courier partners will leave non signed-for parcels in the most appropriate or convenient location, so entering Special delivery instructions before checkout helps to give them a better idea of where to leave your parcel.
If none of these options are suitable, please consider entering an alternative delivery address, such as a workplace address, or that of a friend or family member that may be able to accept delivery of your parcel for you.
Courier delivery days
When does each courier deliver?
- Hermes - Monday to Saturday
- Yodel Xpress - Monday to Saturday
- Yodel Xpect - Monday to Friday
- DHL Parcel UK - Monday to Friday