Summer - hot weather
We are aware that during hot weather in the summer months, some products, especially those containing chocolate, can soften or melt in transit.
We make sure to ship everything out in perfect condition, and take precautions against damage during our packing process, but unfortunately we cannot control the weather, or the necessity of parcels being stored in warm delivery vans as they make their way to you.
As a result, we please ask you to understand we cannot be responsible for melting/softening of products occurring during transit.
We would suggest the following tips to try to mitigate and/or remedy this situation, if it affects you:
- Keep an eye on your tracking and aim to be at home when your delivery is due, so your parcel isn't left in a "safe place" that may be hot.
- Have the products delivered to work if you're not going to be in, or use the tracking page to divert your parcel to a neighbour or collection point.
- Choose a next-day delivery service at checkout (if available). This way, parcels spend less time stored in depots and vehicles.
- During hot weather, we advise you to carefully unbox products that could be melted, and refrigerate them in their packaging for a while as soon as you receive them. This way, they should re-form to their original condition.
ANNOUNCEMENT - REPUBLIC OF IRELAND & EU DELIVERIES
Unfortunately, due to circumstances outside our control with regards to the changes resulting from Brexit, we have had to temporarily suspend all delivery options to the Republic of Ireland and the rest of the EU until further notice.
This is due to changes and complications with regards to customs and tax regulations since Brexit, and restrictions on the movement of certain food and drink products from the UK to the EU.
We hope to have a new solution in place soon. Please keep an eye on this page for further updates.
We would like to offer our genuine apologies for any inconvenience or disruption caused.
Last updated: 20/07/21
Delivery Options and Prices - UK Mainland
We offer numerous delivery options at checkout, as follows:
|Under £25||Hermes standard delivery (3-5 working days from dispatch) - no signature required*||£3.25|
|Under £25||Hermes standard delivery (3-5 working days from dispatch) - signed for||£3.50|
|Under £35||Yodel Xpress 2-3 working days from dispatch - signed for||£4.15|
|Under £35||Yodel Xpress next working day from dispatch - signed for||£4.35|
|Under £35||DHL Parcel UK next working day from dispatch||£5.50|
|£25 or more||Hermes standard delivery (3-5 working days from dispatch) - no signature required* & signed for||Free|
|£35 or more||Yodel Xpress 2-3 working days from dispatch - signed for||£2.00|
|£35 or more||Yodel Xpress next working day from dispatch - signed for||£2.25|
|£35 or more||DHL Parcel UK next working day from dispatch||
Above rates/services for UK mainland deliveries only, for orders under 15kg. We reserve the right to contact you with alternative delivery arrangements for delivery to remote/offshore parts of the UK (Scottish Highlands, Islands and Northern Ireland), or for orders exceeding 15kg in total weight for large box sizes.
Delivery prices and services will differ for Channel Islands, Republic of Ireland and other remote & offshore parts of the British Isles - scroll down for more info.
*If you select the "No signature required" service, we strongly advise that you enter special delivery instructions when prompted in the "Basket" section, as these services allow the courier to leave your parcel in a "safe place". If no special instructions are provided it will be down to the courier's discretion as to where to leave the parcel, and we cannot guarantee it will be left in the most suitable or practical location.
If you select a "Signed for"/Signature Required option, please ensure that someone is at home in order to guarantee delivery. If the courier is unable to obtain a signature from your household, they may deliver to a neighbour.
If you select a Hermes service, they will make a maximum of 3 unsuccessful delivery attempts before the parcel is returned to us. Please keep an eye on tracking to avoid returns (more info below).
Dispatch and Lead Times
We endeavour to dispatch all orders within 1 working day of the order being placed, but this may vary slightly during busier periods.
If you select a "next working day" delivery service, your order will be prioritised, but we do have a 2pm cut-off for same (working) day dispatch. If you place an order for "next working day" delivery after 2pm, your order may be dispatched the following working day.
Orders placed on a Friday after 2pm will, in most cases, be dispatched on the next working day (Monday), as no dispatches are made over the weekend.
Orders placed over the weekend or on a Bank Holiday will be dispatched on the next working day (working days do not include Saturday).
If you place an order on a Friday, and wish to receive it specifically on Saturday, the best option is to select a Yodel Next Working Day option, which includes Saturday delivery. We are unable to offer a Saturday DHL Parcels UK delivery option at this time, so orders dispatched on a Friday with this option will be delivered on Monday.
Remote & offshore parts of the British Isles
Delivery options, timescales and costs may vary for Channel Islands and offshore/remote parts of the UK (includes Northern Ireland, Scottish Highlands & Islands, Isles of Scilly, Isle of Wight and Isle of Man). If you live in any of these areas, prices may be different, and delivery lead times may be longer than what is stated at check out and certain services may not be available. If you need to know when your order will arrive, contact us and we will inform you of the likely timescales.
Unfortunately at this time we are unable to offer delivery to BFPO (British Forces Post Office) addresses.
If you live in any of the following areas, please click the location below to find out more information about delivery costs and timescales:
At the moment, we are in the process of trialling international delivery to the following countries: Austria, Belgium, Czechia, Denmark, France, Germany, Luxembourg, Netherlands & Poland.
When your order is dispatched, you will receive an automated email and/or SMS confirmation. Emails will include a link to "View your order & tracking details". Clicking on this link will take you to your order confirmation page, where you will find a tracking number.
Clicking on this tracking number will take you to our distribution partner's tracking site, from which you can track the journey of your parcel.
We would advise also copying and pasting your tracking number into the relevant courier's tracking site, as this often provides more detail, and may provide further options for your delivery (e.g. choosing a designated neighbour/safe place for your parcel). The tracking websites for each of our courier partners are linked below:
Each carrier will provide a delivery window on the day of delivery (we can only guarantee this if your delivery address is in the UK). The size of this window, and the detail you receive, can vary based on the courier.
What if I'm not going to be home?
If you are not going to be at home, we strongly advise that you use the Special Delivery Instructions box before checkout to inform us of your preferences (i.e. to leave with a specific neighbour or in a safe place (non-signed for services)).
We cannot always guarantee that our courier partners will leave non signed-for parcels in the most appropriate or convenient location, so entering Special delivery instructions before checkout helps to give them a better idea of where to leave your parcel.
If none of these options are suitable, please consider entering an alternative delivery address, such as a workplace address, or that of a friend or family member that may be able to accept delivery of your parcel for you.
Courier delivery days
When does each courier deliver?
- Hermes - Monday to Saturday
- Yodel Xpress - Monday to Saturday
- Yodel Xpect - Monday to Friday
- DHL Parcel UK - Monday to Friday