If you are looking for a status update on Republic of Ireland & EU deliveries, please click here.

Click here for Northern Ireland rates.

Click here for Scotland rates.

Delivery Options and Prices - England & Wales

All options and rates detailed are subject to change.

We offer numerous delivery options at checkout, as follows:

 Order value Delivery service Delivery charge
£0 to £29.99 Hermes standard 3-5 working days (no signature*) £3.49
£0 to £29.99 Hermes standard 3-5 working days (signature**) £3.99
£0 to £34.99 Yodel Xpress 1-2 working days £3.95
£0 to £64.99 DPD Local next working day £5.99
£30+ Hermes standard 3-5 working days (no signature*) Free
£30+ Hermes standard 3-5 working days (signature**) Free
£35+ Yodel Xpress 1-2 working days Free
£65+ DPD Local next working day Free

 

Above rates/services for UK mainland deliveries only, for orders under 15kg. We reserve the right to contact you with alternative delivery arrangements for delivery to remote/offshore parts of the UK (Scottish Highlands, Islands and Northern Ireland), or for orders exceeding 15kg in total weight for large box sizes.

Delivery prices and services will differ for Channel Islands, and other remote & offshore parts of the British Isles - scroll down for more info.


*If you select the "No signature required" service, we strongly advise that you enter special delivery instructions when prompted in the "Basket" section, as these services allow the courier to leave your parcel in a "safe place". If no special instructions are provided it will be down to the courier's discretion as to where to leave the parcel, and we cannot guarantee it will be left in the most suitable or practical location.

**If you select a "Signed for"/Signature Required option, please ensure that someone is at home in order to guarantee delivery. If the courier is unable to obtain a signature from your household, they may deliver to a neighbour. Due to COVID-19 couriers may not ask for a signature, but selecting a signed-for service should ensure couriers do not leave parcels in a "safe place" (e.g. a shed)

If you select a Hermes service, they will make a maximum of 3 unsuccessful delivery attempts before the parcel is returned to us. Please keep an eye on tracking to avoid returns (more info below).

You are responsible for making sure your delivery address and postcode are entered correctly. While we do endeavour to scrutinise all labels going out, cannot guarantee we will catch mistakes. We can not be held responsible for any costs incurred for any delivery issues that arise as a result.

Dispatch and Lead Times

We endeavour to dispatch all orders within 1 working day of the order being placed, but this may vary slightly during busier periods.

If you select a "next working day" delivery service, your order will be prioritised, but we do have a 2pm cut-off for same (working) day dispatch. If you place an order for "next working day" delivery after 2pm, your order may be dispatched the following working day.

Orders placed on a Friday after 2pm will, in most cases, be dispatched on the next working day (Monday), as no dispatches are made over the weekend.

Orders placed over the weekend or on a Bank Holiday will be dispatched on the next working day (working days do not include Saturday).

DPD Local notice

DPD Local deliveries take place Monday to Friday. We do not have a Saturday delivery option available at the moment.

Orders placed past 2pm on a Thursday with DPD Local will be dispatched on Friday, for delivery on Monday, which is the next working day.

Remote & offshore parts of the British Isles

Delivery options, timescales and costs may vary for Channel Islands and offshore/remote parts of the UK (includes Northern Ireland, Scottish Highlands & Islands, Isles of Scilly, Isle of Wight and Isle of Man). If you live in any of these areas, prices may be different, and delivery lead times may be longer than what is stated at check out and certain services may not be available. If you need to know when your order will arrive, contact us and we will inform you of the likely timescales.

Unfortunately at this time we are unable to offer delivery to BFPO (British Forces Post Office) addresses.

If you live in any of the following areas, please click the location below to find out more information about delivery costs and timescales:

Republic of Ireland, Channel Islands, Isle of Man

International Delivery

At the moment, international delivery is unavailable.

Tracking

When your order is dispatched, you will receive an automated email and/or SMS confirmation. Emails will include a link to "View your order & tracking details". Clicking on this link will take you to your order confirmation page, where you will find a tracking number.

Clicking on this tracking number will take you to our distribution partner's tracking site, from which you can track the journey of your parcel.

We would advise also copying and pasting your tracking number into the relevant courier's tracking site, as this often provides more detail, and may provide further options for your delivery (e.g. choosing a designated neighbour/safe place for your parcel). The tracking websites for each of our courier partners are linked below:

Hermes tracking site

Yodel tracking site

DPD Local tracking site

Each carrier will provide a delivery window on the day of delivery (we can only guarantee this if your delivery address is in the UK). The size of this window, and the detail you receive, can vary based on the courier.

What if I'm not going to be home?

If you are not going to be at home, we strongly advise that you use the Special Delivery Instructions box before checkout to inform us of your preferences (i.e. to leave with a specific neighbour or in a safe place (non-signed for services)).

We cannot always guarantee that our courier partners will leave non signed-for parcels in the most appropriate or convenient location, so entering Special delivery instructions before checkout helps to give them a better idea of where to leave your parcel.

If none of these options are suitable, please consider entering an alternative delivery address, such as a workplace address, or that of a friend or family member that may be able to accept delivery of your parcel for you.