Delivery Options and Prices - Scotland

All options and rates detailed are subject to change.

Due to couriers providing different services, timescales and pricing for parts of Scotland (compared to England & Wales), these differences are reflected at checkout in order to provide our customers in Scotland with the most accurate information possible at checkout relating to deliveries. 

Current delivery options and pricing are as follows:

 Order value Delivery service Delivery charge
£0 to £29.99 Hermes standard 3-5 working days (no signature*) £3.49
£0 to £29.99 Hermes standard 3-5 working days (signature**) £3.95
£0 to £34.99 Yodel Xpress 1-2 working days £3.99
£35+ Yodel Xpress 1-2 working days £2.30
£30+ Hermes standard 3-5 working days (no signature*) Free
£30+ Hermes standard 3-5 working days (signature**) Free

 

Above rates/services for orders under 15kg. We reserve the right to contact you with alternative delivery arrangements for orders exceeding 15kg in total weight for large box sizes.

On all the above delivery services, extra transit time may apply to the following postcode areas. This is due to couriers classifying these areas as Highlands/Islands and therefore extra transit time is needed:

AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, PA20-33, PA35-38, PA49, PH6-26, PH30-41, PH49-50, FK14, FK18-21, PA62-72, PA74-75, PA80, PA34, PA41-48, PH42-44, PA60-61, PA73, PA76-78, IV1-3, IV4-11, IV12, IV13-28, IV30-32, IV36, IV40-49, IV51-56, KW1-17, HS1-9, KA27-28, EH35-40, EH42-46, TD1-14, DD6-11, KY9-16, ZE1-3

If your postcode is listed above, there may be extra transit time of between 1-5 days, depending on the area. For more information, please contact us.


*If you select the "No signature required" service, we strongly advise that you enter special delivery instructions when prompted in the "Basket" section, as these services allow the courier to leave your parcel in a "safe place". If no special instructions are provided it will be down to the courier's discretion as to where to leave the parcel, and we cannot guarantee it will be left in the most suitable or practical location.

**If you select a "Signed for"/Signature Required option, please ensure that someone is at home in order to guarantee delivery. If the courier is unable to obtain a signature from your household, they may deliver to a neighbour. Due to COVID-19 couriers may not ask for a signature, but selecting a signed-for service should ensure couriers do not leave parcels in a "safe place" (e.g. a shed)

If you select a Hermes service, they will make a maximum of 3 unsuccessful delivery attempts before the parcel is returned to us. Please keep an eye on tracking to avoid returns (more info below).

You are responsible for making sure your delivery address and postcode are entered correctly. While we do endeavour to scrutinise all labels going out, cannot guarantee we will catch mistakes. We can not be held responsible for any costs incurred for any delivery issues that arise as a result.

Dispatch and Lead Times

We endeavour to dispatch all orders within 1 working day of the order being placed, but this may vary slightly during busier periods.

Orders placed on a Friday after 2pm will, in most cases, be dispatched on the next working day (Monday), as no dispatches are made over the weekend.

Orders placed over the weekend or on a Bank Holiday will be dispatched on the next working day (working days do not include Saturday).

Tracking

When your order is dispatched, you will receive an automated email and/or SMS confirmation. Emails will include a link to "View your order & tracking details". Clicking on this link will take you to your order confirmation page, where you will find a tracking number.

Clicking on this tracking number will take you to our distribution partner's tracking site, from which you can track the journey of your parcel.

We would advise also copying and pasting your tracking number into the relevant courier's tracking site, as this often provides more detail, and may provide further options for your delivery (e.g. choosing a designated neighbour/safe place for your parcel). The tracking websites for each of our courier partners are linked below:

Hermes tracking site

Yodel tracking site

Each carrier will provide a delivery window on the day of delivery (this cannot be guaranteed on "extra transit time" postcode areas listed above). The size of this window, and the detail you receive, can vary based on the courier.

What if I'm not going to be home?

If you are not going to be at home, we strongly advise that you use the Special Delivery Instructions box before checkout to inform us of your preferences (i.e. to leave with a specific neighbour or in a safe place (non-signed for services)).

We cannot always guarantee that our courier partners will leave non signed-for parcels in the most appropriate or convenient location, so entering Special delivery instructions before checkout helps to give them a better idea of where to leave your parcel.

If none of these options are suitable, please consider entering an alternative delivery address, such as a workplace address, or that of a friend or family member that may be able to accept delivery of your parcel for you.