Scottish Highlands & Islands Delivery Information
Delivery Information
All options and rates detailed are subject to change.
Due to couriers providing different services, timescales and pricing for parts of Scotland (Highlands & Islands), these differences are reflected at checkout in order to provide our customers in Scotland with the most accurate information possible at checkout relating to deliveries.
This page contains delivery info for the Scottish Islands & Highlands only. If you are looking for delivery info for the following locations, click the link below:
UK Mainland | Northern Ireland | Channel Islands | Isle of Man | Isle of Wight
DPD
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Orders up to 10kg |
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DPD Local Premium (2-3 working days) – No Signature Required (can be left in safe place) |
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Order Value |
Delivery Cost |
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£0.00 - £59.99 |
£12.49 |
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£60+ |
£8.99 |
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Orders between 10 – 15kg |
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DPD Local Premium (2-3 working days) – No Signature Required (can be left in safe place) |
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Order Value |
Delivery Cost |
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£0.00 - £59.99 |
£18.99 |
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£60+ |
£15.99 |
Yodel
Available on all orders up to 17kg (+£0.60 for parcels over 17kg)
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Yodel Express – (2-4 working days) Signature Required [Longer lead times for some postcodes - click here for more info] |
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Order Value |
Delivery Cost |
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£0.00 - £49.99 |
£7.99 |
| £50.00 - £89.99 | £5.49 |
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£90+ |
£4.99 |
Evri
Available on all orders up to 14kg
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Evri Standard Delivery (3-7 working days) – No Signature Required |
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Order Value |
Delivery Cost |
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£0.00 - £39.99 |
£6.79 |
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£40.00 - £69.99 |
£4.79 |
| £70.00 - £89.99 | £3.49 |
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£90+ |
£2.49 |
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Evri Standard Delivery (3-7 working days) – Signature Required |
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Order Value |
Delivery Cost |
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£0.00 - £39.99 |
£7.19 |
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£40.00 - £69.99 |
£5.19 |
| £70.00 - £89.99 | £3.89 |
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£90+ |
£2.89 |
Above rates/services for orders under 15kg (up to 28.5kg with Yodel). We reserve the right to contact you with alternative delivery arrangements for orders exceeding 15kg in total weight for large box sizes.
On all the above delivery services, additional transit time may apply to some postcode areas.
If you want to check whether your postcode is subject to extra transit time, please contact us. This can cause additional lead time of 1-5 days, depending on the area.
*If you select a "No signature required" service, we strongly advise that you enter special delivery instructions when prompted in the "Basket" section, or alter your preferences via the courier's tracking site as soon as possible, as these services allow the courier to leave your parcel in a "safe place". If no special instructions are provided it will be down to the courier's discretion as to where to leave the parcel, and we cannot guarantee it will be left in the most suitable or practical location.
**If you select a "Signature Required” option, please ensure that someone is at home in order to guarantee delivery. If the courier is unable to obtain a signature from your household, they may deliver to a neighbour. Due to the changes to how couriers operate after COVID-19, couriers may not ask for a signature, but selecting a signed-for service should ensure couriers do not leave parcels in a "safe place" (e.g. a shed) and require them to deliver to a named individual (either the recipient or a neighbour).
If you select a Evri service, they will make a maximum of 3 unsuccessful delivery attempts before the parcel is returned to us. Please keep an eye on tracking to avoid returns (more info below).
You are responsible for making sure your delivery address and postcode are entered correctly. While we do endeavour to scrutinise all labels going out, cannot guarantee we will catch mistakes. We can not be held responsible for any costs incurred for any delivery issues that arise as a result.
Dispatch and Lead Times
We endeavour to dispatch all orders within 1 working day of the order being placed, but this may vary slightly during busier periods.
If you select a "next working day" delivery service, your order will be prioritised, but we do have a 2pm cut-off for same (working) day dispatch. If you place an order for "next working day" delivery after 2pm, your order may be dispatched the following working day.
Orders placed on a Friday after 2pm will, in most cases, be dispatched on the next working day (Monday), as no dispatches are made over the weekend.
Orders placed over the weekend or on a Bank Holiday will be dispatched on the next working day (working days do not include Saturday).
Tracking
When your order is dispatched, you will receive an automated email and/or SMS confirmation. Emails will include a link to "View your order & tracking details". Clicking on this link will take you to your order confirmation page, where you will find a tracking number.
Clicking on this tracking number will take you to our distribution partner's tracking site, from which you can track the journey of your parcel.
We would advise also copying and pasting your tracking number into the relevant courier's tracking site, as this often provides more detail, and may provide further options for your delivery (e.g. choosing a designated neighbour/safe place for your parcel). The tracking websites for each of our courier partners are linked below:
Each carrier will provide a delivery window on the day of delivery (this cannot be guaranteed on for all postcodes in the Scottish Highlands/Islands). The size of this window, and the detail you receive, can vary based on the courier.
What if I'm not going to be home?
If you are not going to be at home, we strongly advise that you use the Special Delivery Instructions box before checkout to inform us of your preferences (i.e. to leave with a specific neighbour or in a safe place (non-signed for services)).
We cannot always guarantee that our courier partners will leave non signed-for parcels in the most appropriate or convenient location, so entering Special delivery instructions before checkout helps to give them a better idea of where to leave your parcel.
If none of these options are suitable, please consider entering an alternative delivery address, such as a workplace address, or that of a friend or family member that may be able to accept delivery of your parcel for you.
A note about delivery charges
We don't "mark-up" or make money from delivery charges. We often provide this at our own cost or subsidise the charge you pay as the customer.
Our business is the subject of annual price increases from our delivery partners, as well as ad-hoc increases throughout the year depending on economic factors (e.g. cost of fuel, wage increases, inflation etc.) so sometimes delivery charges and "free delivery" thresholds have to change or increase in order to ensure they are viable.